Frequently Asked Questions (FAQ)

Are you the same Hightech Signs in other cities?

Hightech Signs used to be a national franchise, but split apart into individually owned and operated locations long ago. Many of us still use the word “Hightech” somewhere in our unique names to this day. Our parent company owns two facilities in the metroplex — DFW Hightech Signs since 1989 and our new location Rockwall Hightech Signs as of 2016 — located at the corner of Horizon & Ridge, right off I-30. (For you locals, that’s the back side of the old movie theater, next to the Exxon gas station and car wash.)

Do you have the Rockwall and Mesquite customer artwork files?

When we heard the old Hightech Signs in Rockwall and Mesquite had closed, we were able to expand our Garland business “across the lake” to serve that rapidly expanding area of Northeast Texas. And yes, we did receive many of their past customer art files and order histories, so we can definitely help those customers resume their business with the trusted Hightech brand — the way their family business ran it for 20+ years.

Stop by if you’d like to discuss a past order for reprint, or we can help create something new and exciting for your business. We have teams all across Texas and can manage projects anywhere in the US … but we’re thrilled to have faster service in Rowlett, Royse City, Heath, Wylie, Lavon, and beyond!

What is the order process?

We’re happy to provide free estimates to ensure your project budget is on target.
We ask for deposit to start design or production (a purchase order works in lieu of deposit for pre-approved clients.)
We email an artwork proof for your review, and include 3 rounds of edits to make sure you’ll love the finished design.
Once you approve the artwork, the production timeline begins!
We contact you when your order is finished.
6.Bonus Step! We love getting your happy reviews on our Yelp and Google pages!

What forms of payment do you accept?

We accept cash, checks, and Mastercard, Discover, Visa, or American Express.

What is the turnaround time?

Completion time depends on the type of signage and quantity. Most print jobs can be completed in 3 business days (once we have artwork approval and deposit.)  More complex jobs such as monuments, lighted, routed/engraved signs, etc. take longer (sometimes 1-4 weeks depending on materials, permitting, and install calendar.)

Can you RUSH orders?

In most cases, we can expedite simple orders to you within 24 hours.  An additional service fee will be added. Exclusions include large quantities, custom material type/sizes that has to be ordered, formed letters, lighted signs, etc.

What file formats do you need?

A vector file is the best format for production (.pdf, .ai, or .eps).  Fonts need to be either outlined or e-mailed along with the artwork. Vector files are required when cut vinyl is needed; if you don’t have a vector format we can create one based on your needs. High resolution PDFs and JPEGs can sometimes be used when printing artwork, but we’ll warn you if we think the resolution is too blurry for large-format printing.